E-Bike by CHICEBIKE STORE

[MamaAlicia]

We ordered and paid for an ebike thru paypal on Facebook.  Never received.  opened claim and on day we opened claim the seller sends an order cancellation and supplies paypal with a usps tracking number.  said tracking number shows item delivered, but we never received an e-bike.  contacting usps they show item shipped from  Fishers, IN  <removed> sent by CN-Other.  it shows ship label 8/14 and delivered 8/18.  mind you this e-bike was bought from a chinese seller and stores address was in United Kingdom.  paypal closed claim cause of usps tracking number showing delivered.  further more because of the battery on these bikes, almost impossible to ship to Hawaii.  anybody have any ideas on what we can do to stop this apparent fraud.

[kernowlass]

@MamaAlicia 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.