Duo Tongguang Electronic Commerce Co., Ltd.

Rachellegend
Contributor
Contributor

Has anyone had any dealings with this co? Ive purchased but now worried about it being a scam after reading a lot on the forums? Will i be protected by PayPal? Can i cancel my order via PayPal as the money has not been taken yet from my bank account, its just been authorised

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926 REPLIES 926

DHamren
Contributor
Contributor
After ordering from this company I tried to click on my order status in the confirmation email they sent me the day I made my order. I was sent to a page that said ‘404 error page not found’. I tried the link several more times with the same response. I never received a shipping confirmation email or a tracking number from this company. I tried opening a dispute in PayPal’s resolution center, but it was declined as I had no valid reason at that point to dispute my purchase. PayPal wanted me to contact the seller first. I tried several more times to find a link where I could contact this company, but nothing worked. I finally sent a reply to this company with the one and only email I had received from them the day I placed my order. When I didn’t hear from them I called PayPal’s customer service number and opened a dispute case. PayPal said they would try to contact this company and I had to wait 10 days to see if this company would respond. I finally got a response from this company on the 9th day saying the shipment was on the way. I couldn’t read the rest of their response as it was all in Chinese. Paypal now has a response from them so I’m waiting for their next step. In the meantime I googled this company and found that they are probably a scam. My question is why can’t PayPal see this. It wasn’t hard to look this company up and find nothing but bad reviews on them. It’s now been a month since I placed my order and all I have is one response saying my shipment is on its was.
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Pet15
Contributor
Contributor
I have been scammed with these days also. Has anyone been able to get a refund ?
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Thanks123
Contributor
Contributor
Same... dollar tree items.. 2 of them for $41. Come on PayPal, honor the dispute option we trust using PayPal for.
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Shadywilliam
New Community Member
Hi all did any of you got a refund for this scam through PayPal ?
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N_M22
Contributor
Contributor

Hi, I’ve not had a refund yet but very oddly I received an email from toyfun the same day I logged a refund application (8th October). The email advised that my shipment was on it’s way with my order of a realistic teddy dog, which is what I originally ordered on 31st Aug. It gave a tracking number but I’m not game to click on the link in case it’s another scam or has a virus!! Time will tell 🤔🤔

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nastyren
Member
Member

No. The only option given was to mail item to China at my expense.

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Monty19
Member
Member
Has anyone managed to return the item and get refund?
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Jinny3
Contributor
Contributor

No, you get as far as a return address which is in Chinese and when you ask for a translation they close the case.

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Skyy60
Contributor
Contributor
I ordered the electronic pet & never received
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nastyren
Member
Member

I purchased an advertised hearse from them and they sent some cheap toy escalade. Paypal says I have to pay to ship it back. B.S. the company should be banned permanently.

 

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