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you tried first doing it via Paypal as they should have the contact detail on your account just click on the transaction details of when you payed therer should be a email address there.
There us no way to contact this company because they are committing fraudulent sales and not even having the products they advertise. PayPal is complicit with them because there are now dozens, if not hundreds, of people like us who have been not been able to get refunds from them in spite of not receiving merchandise ordered. The only way to deal with this is to lodge a complaint with the Federal Trade Commission. I did so a few weeks ago. It is very simple and the more people bring this to their attention the more likely they will investigate. Go to the FTC website and FILE A COMPLAINT. Nothing else will get this resolved.
Same happened to us with this chinese seller company (naming themselves falsely 'ELLDORIS') and Paypal !!! We are so sick of dealing with Paypal - but getting no help. If they still won't give us the support they offer, we'll close our account, because its clear then that Paypal itself is cooperating with this criminal seller and customers can't trust them any longer. My wife bought 7 items (2 Wollen Coats, 3 Pencil Dresses, Pullover, Shirtdress) from this seller as Christmas gifts for herself, our stepdaughter & niece on December 2nd 2019 - paying 200,- € via PayPal for it. On Dec. 11th we received a package with only 2 of the 7 purchased items. Both (Pullover & Shirtdress) had been the cheapest ones of all, the dress also did not match the description in material. There was no other information inside the package about shipping/delivering of our missing 5 items, so my wife looked into her order the same day. There, the received Items were listed, and also a shipping of the 5 missing Items was promised to us asap. So we waited one week till Dec. 18th - but no delivery. The seller website then still promised a delivery before Christmas. But on Dec. 23th, we had still received nothing. In need of the items for Christmas, my wife again tried to look into her order. But there was no longer any ORDER - and NO SHOP !!! Only an empty website with the information: "This Shop does not exist !" We could not believe it, tried again several times. But still no shop existed. Which meant, there was also no chance for her to contact the seller to make a claim without any website !!! So this criminal seller had finaly destroyed our whole Christmas Season. Not only that I had no Christmas gift to give to my wife and two other family members one day before Christmas Eve - and no time left to find something else for them. But my wife and I too had to spent time and peace of our Christmas Holidays by trying to contact Paypal by phone, waiting hours in line's for nothing, contacting them again and again via Email, telling them the same stuff several times, because they did not (won't) listen to our case by not responding to the points we mentioned. We also did days of research about the criminal history of this seller, finding claims worldwide, also at Paypal community itself. On Dec. 28th we made a claim via Paypal to at least get our money back. Paypal gave us a fixed date and promised us to clear this case till then. But
they prolonged the date again and again without any explanation. Finally on January 12th they informed us, that they had closed our case in favour of the seller, because he had informed them that we had received our order by sending them a Shipping No. UNBELIEVABLE !!! Exactly this we had already told Paypal several times by Email before. Because Paypal was either not able or not willing to understand our emails, we had to contact them again and again. So that they - and the criminal seller - did not only took away our hard earned money for nothing, but my wife & two other family member got also nothing for Christmas, because we believed the sellers lies of a promised delivery before Christmas till the latest date on December 24th ! They also destroyed our whole Christmas Season Holidays, including our free time and peace by spending hours and days in Hotlines, and by writing several Emails to explain to them our case as exactly as possible. That we did receive one small plastic bag with the 2 cheapest of 7 purchased items - but never received our other 5 items, which the seller had promised to send to us asap with another Shipping No. before Christmas !!! But although Paypal was very well informed about all these facts, they willfully ignored them completly ! They also ignored that the seller website, name & shop was no longer in existence, which alone should support our case against the seller ! ### It's indeed remarkable, how Paypal is still ignoring all provable facts, so many customers have brought against this criminal seller - wherefore Paypal is in full knowledge of our rights and their crime - but nevertheless decides to support a criminal company, throwing their customers through the wolves. Yes, that's indeed remarkable !!! ### Because we were not willing to accept Paypals wrong decision, we made a complaint against it. Furthermore de sent Paypal screenshots of our order, the sellers no longer existent website, which supported our claim by showing the sellers criminal intent by the words 'this sellers shop does no longer exist', we also oft erst witnesses - and finally asked Paypal, how they suggest that a small Din A 3 plastic bag could contain not only a pullover & a shirtdress, but also "2 Winter coats + 3 Midi Pencil Dresses" ? In vain, because all this was ignored by Paypal, too ! What we got was an Email, informing us that we had to report 1.) our case to the police, 2.) then contacting the police to send us a copy of it, 3.) this copy was to sent back to Paypal, 4.) within 10 days, and 5.) had to include several other demands !!! They too informed us, that if we won't do all this they required, THEY CLOSE OUR CASE IN FAVOUR OF THE SELLER !!! We will fullfil Paypals demand for a police report against the seller. Because we have to report all known facts truthfully, we also report Paypals behavior against its scammed customers to the police, including screenshots showing that Paypal is in full knowledge of the sellers criminal actions at least since 2017.
I’m sorry for your Christmas nightmare. I had the same issue with one of the Chinese Syndicate sites over Mother’s Day (US) 2019 and no help from PayPal. I filed a complaint online with our government watchdogs. This was to no avail as the gang of internet criminals still thrive worldwide thanks to PayPal’s support. I have not used PayPal since, meaning no Ebay or start up sites. I’m at the mindset now if I haven’t heard of a site, it is trouble. Also, I’ve learn to goggle sties for reviews. Hard lesson learned, but on the upside I have saved money in the last ten months by not buying from EBay because PayPal is their pay system.
Thanks so much for your kind understanding. Its indeed uplifting, that there are still people in this world who care - knowing the difference between right and wrong. You are absolutly right that its a worldwide mafia system - and not to deal with companies, who shamelessly support these criminals by throwing their own scammed customers through the wolves any longer. But we are not willing to accept Paypals cooperation in it, loosing our hard earned money which these criminals keep unlawfully. If we still won't get the support Paypal falsely offers to their customers by not receiving our money back, we are determined to contact a well known US politician with the help of a NYC friend. Informing him about Paypals full knowledge of the Chinese companies criminal actions at least for two years, their willfull support of it (which screenshots show) and their unacceptable and unexcusable treatment of scammed customers. At least this will make their wrongdoing officially public - and teach them a lesson on moral principles and international law.
I hope it works. When we’ve tried to do something we are just referred to a government website to fill out a complaint form. Many of us have done this to no avail. Also some have contacted media. They are not interested. Unfortunately the US government works more for big business than the people at the moment. They don’t really care we see and know that it is a syndicate. My CC company said they know about it, but Chiv is operating in a gray area. Keep us updated on your progress.