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Online robbery! Half of items delivered. All junk. Cannot get a VISA refund for undelivered items. No way to track or contact company re orders. There oughta be a law!
Nacy Ailsa is another of their companies I just got stung by. Got a dispute in with paypal. Cancelled order within 12 hours (says 24 hours on their website) and unbelievably they had already shipped the 2 cheapest items and offering refund of 20% on the whole order so I lose £100. Wish id seen this before i ordered
I see the forum pages keep growing on this topic. Here's the deal - ChicV International Holding Ltd. is a recognized scam, yet I see ads for all of their shadow stores on EVERY single platform and site I go on. AOL, MSN, Amazon, Facebook, and any other site you can think of that accepts ads. All of the companies that run their ads profit from doing so, which makes them all complicit in the scam. Many of the companies helping the scam along - I'm looking at you, Paypal, Facebook and Amazon - are well aware of the scam. By denying customer claims these companies continue to profit retaining the processing fees, ad fees etc. ChicV can't do it all by themselves, they have plenty of help along the way.
What is so disheartening is that this is becoming par for the course in American industry. I had to fight Paypal quite hard to get my refund back from ChicV. My route to resolution was sending repeated emails to ChicV, documenting their responses, and making it perfectly clear each time that I was aware of their scam. I have also wasted some time leaving negative reviews and fraud reports on every ad of theirs I see on Facebook. Ditto with paypal in terms of letting them know that I was aware of their complicit behavior by processing the orders knowing what kind of reputation ChicV has - they also have a Facebook page where I enumerated my complaints. It shakes companies up to be dragged on social media. Trolls might come after you but it still helps your case, I think. I bumped my case to a claim and was very clear about what was going on and Paypal decided in my favor because, they said, ChicV never responded. Which is true, they didn't once it was bumped to a claim. Interesting. I didn't have to return any items, either.
I also just got out of a nasty battle with Amazon regarding a hacked gift card balance in our account and the treatment was very similar. 2+ weeks of negotiating to get the problem resolved, with shabby treatment all the way along. I will say one call to B of A resolved any problem on that end. So why can't Paypal and Amazon provide similar customer service? They lose customers this way, I would think it costs more to have so many different departments and people to handle the same issue over and over. The process is deliberately designed to wear down the customer as a way to retain the funds. Think of the millions these companies make in interest on these illegally retained funds. If you google Paypal's legal history it's not pretty. They've been sued MULTIPLE times for illegally retaining customers' funds but they still keep doing it.
These unethical business practices on American companies' part are a larger part of the problem. As always with advertising, buyer beware. However, that said, one would expect that a company like Paypal would vet their sellers better, especially a seller that's running a criminal racket and major fraud. If you don't win your case against Paypal, I would definitely make a complaint to the Better Business Bureau, they can help resolve claims and they have a great site where you can file your complaint. You can also take your fight to Consumer Reports online and there are government sites online to help file fraud claims and claims against businesses who are defrauding you. And Paypal is defrauding you when they don't side with the customer on these ChicV complaints. No doubt about it.
I have been battling them for months. Here is my letter to my credit card company:
As per my conversation with Philip with Citibank today, enclosed is support for the above referenced dispute. I placed an order for clothing on March 23 on Facebook using PayPal. My order was placed based on the representation of the quality of the clothing shown on Facebook. The following is a summary of some of the documentation supporting my dispute:
When the items were received they were of terrible quality. Seams were coming apart and the material was the cheapest material that I have ever seen. The Facebook pictures completely misrepresented the quality of the clothing. I contacted PayPal to determine what procedures that I should follow to obtain a refund. The April 27 email from Paypal is their response
I followed the instructions from PayPal explicitly. This is my April 28 cover letter for the return and my receipt for the $73.10 that it cost to ship the items to China.
This is the USPS tracking and an April 30 email from PayPal confirming that I provided shipping tracking information.
This is a May 9 email from PayPal denying my case because they did not receive valid proof of provided tracking information (totally contrary to the above email). I called PayPal on May 13 and spoke with Cleo. Cleo acknowledged that they do have proof of tracking and that they are reopening the claim. Cleo said that the package has been held in customs since May 7. Cleo further told me that if, after 20 days from May 7, the package is not picked up that the case would be ruled in my favor. On May 28 I called PayPal and spoke with Joe. He looked up the tracking and said that I should receive a response from PayPal tomorrow.
This is a May 29 email from PayPal again denying my case because they did not receive valid proof of provided tracking information (totally contrary to the Paypal email of April 30, my conversation with Cleo on May 13 and my conversation with Joe on May 28). Again, I called PayPal on May 29 and spoke with Mary. Mary had me again send proof of shipping. Again, I called PayPal on May 31 and spoke with Christy. She told me to go to the post office and have the post office contact customs in China. I went to the post office and made that request. The post office has no means to contact customs in China.
This is the summary from the post office showing that I dropped the package off on April 30, 2019 and that the customs clearance processing was complete May 5, 2019.
It is just a joke. I was sent round and round by PayPal. I’m now ‘consciously uncoupling’. I have no trust in them now. NO ONE would answer my questions, just kept repeating ‘policy’.