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I ordered from Soulchock.com, and guess who own this shop 😞 CHICV and the respond to mails, and my order never came, 70 Euro in the trash 😞
What frustration I have had with my purchase. Four weeks ago I received an email that the dress I ordered and paid for was on the way, along with 2 pairs of shoes. The shoes came in two packages, and the dress still has not arrived. I have sent the company an email, but received no reply. Communication has been terrible.
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The only way way to take this scam operator down is to get the media on it.
We do have some media on it --- there is some interest from a NY times invest reporter --- but she would want detailed info -- that is clear
copies of what was sent to you and said so that there is evidence. see our facebook group.
I am struggling to get PayPal to recognise this as fraud, even though Fraud Action UK says it clearly is. Chicv is currently advertising heavily on Facebook and Instagram in its newest guises of Aroamday and Damensein. This is a clear case of social engineering. They operate these websites in German and there is no mention of their actual location - China - you only discover this when you try to return goods.
I never normally buy through social media ads but I have medical issues that mean I am restricted to a particular German brand of flat, round toe sandals. I saw what I thought were these on Aroamday and bought them.
As soon as I received the confirmation email I saw that the size in my shopping basket (38) was different. In the confirmation email it was now 35. I contacted the company, using their official channels, within minutes of placing the original order and receiving the confirmation email. I fully expected that this would be enough to cancel the order and I was confident that I would receive the 100% refund promised on the website for cancelling within the required 24 hour window. No such luck!
11 days later a package arrived. I refused it but the courier left it on my doorstep and did a runner.
I opened the package, no return slip - just a pair of nasty plastic sandals, not just way too small but also the wrong colour.
I contacted Aroamday again. They refused to issue a refund unless I was prepared to cover the cost of returning the sandals, warned me this would be very expensive (it is!) and offered a 15% refund instead.
I feel that, having cancelled the order in good time, I should not be responsible for the cost of return postage. They (and apparently PayPal) disagree.
It would cost as much as the value of the items purchased to return them and many others have said that returns mysteriously go missing in transit and refunds are rarely if ever made.
I now have a crime number from Action Fraud and have asked PayPal to reopen my claim. I can't say I'm feeling very optimistic.
Online robbery! Half of items delivered. All junk. Cannot get a VISA refund for undelivered items. No way to track or contact company re orders. There oughta be a law!
Nacy Ailsa is another of their companies I just got stung by. Got a dispute in with paypal. Cancelled order within 12 hours (says 24 hours on their website) and unbelievably they had already shipped the 2 cheapest items and offering refund of 20% on the whole order so I lose £100. Wish id seen this before i ordered