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I find Katherine's attitude a bit surprising being that they clearly have a policy of stonewalling all of us as customers and finding in favor of the fraudster ... or does the right hand not know what the left is doing?
I really hope yours is the message that finally gets’s though to PayPal. I’m skeptical since my CC company, after many calls to give them more info, basically told me that Chiv is their customer too. They seem to work more for the merchant as that is where most of the money comes from. They get nothing from us, the card/account holder, if paid off in full each month. This issue has been going on at least back to 2016. I found a Buzzfeed article about this scam. https://www.buzzfeednews.com/article/sapna/think-twice-before-clicking-on-that-12-dollar-dress PayPal has to know, it’s not new. I’m not using PayPal again unless 100% sure of the purchase and only if it’s the only option. Which means no more e-bay. Please keep us updated if you received any response from the escalation team at PayPal.
Anyone interested in participating in the class action suit please take a screenshot of your posted complaint and send to me <removed>
I could send you screen shots, it will not help. This company is part of the Chinese Syndicate. They have almost everything covered in the small print on their websites. However, I don’t think stealing models photos is covered. My point, I don’t think a law suit would go anywhere especially since it’s not a US company. As far as PayPal is concerned, they could care less that we are receiving invalid tracking and junk items. The tracking they send to PayPal is legit. PayPal knows it’s operating in a gray area, but I guess the money is worth it. I’m trying to shake it off and move on. However, PayPal has lost my business.
If not sure, a good way is to check whois.com to see who owns the domain, a lot of the advertisement on Facebook is done by them under different names, but when checking whois.com who owns the domain it all points back to CHICV INTERNATIONAL HOLDING LIMITED.so be careful before ordering.
another resource is the better business bureau - google how to file a complaint against Paypal... the BBB puts the complaints right up there for all to see, so it serves as a public platform for consumers to use in filing their complaints outside of Paypal's labyrinthine "dispute" process.
there is also an "e" consumer government site...
also check out Paypal's wikipedia page - gives you an indication of their embattled legal history particularly as relates to defrauding/withholding $$ from their customers. Welcome to the dark side. 😕
Paypal also doesn't seem to appreciate the negative input on their facebook page either- they will try to sideline you with a request for a "private message" with their auto-bot; I eventually got a live person but then that also went nowhere. Supposedly my claim has been bumped to a security specialist but haven't heard from said specialist in three days. So must not be very special. It's all just a game to them, I'm sure all Paypal quarters are fully aware of scam.