We currently have limited customer service staffing due to Coronavirus (COVID-19) safety precautions. We encourage you to find quick answers to your questions by searching the community forum, visiting our Help Center, or messaging us (message response times will be delayed). Thank you for your patience.
New to the community? Welcome! Please read our Community Rules and Guidelines
This company is absolutely horrible. You would think with this many complaints Paypal would stop allowing them to use their payment portal. I ordered 3 items. NONE look like the items online or described. They are hideous and look like they are made for clowns. They are even dirty with black marks on the inside. Disgusting. I contacted them and of course they will not tell me how to return or refund me any money. I hope I get my refund I just requested from Paypal and I hope they look at all these complaints and will stop letting them sale through the portal.
I always assume if they take Paypal I can trust, obviously not anymore.
I need to say here that I had a good experience ordering from ChicV. Just about the time I got a little nervous that too much time had passed, I googled to see if others have had the same experience and found this thread. I was worried. And just about the same time, I got two texts from USPS saying they were processing a package to be delivered May 9th. I knew it had to be this order (two items). It was, and they came May 2, a week sooner.
I just suggest patience.
I eventually received the product but it was not what I ordered. Not even close! There is no way to contact the company and they do business as a bunch of differently named LLCs. I suggest being very cautious.
I ordered some shoes from them back in February. I just received them last week, and they sent me a 5.5. I wear a 9.5, which is what I ordered. They are telling me no you ordered a 5.5. For some reason the order form shows a 5.5, but I know I didn’t order that. I can’t wear that! Why would I order a size I can’t wear? After I submitted a complaint, they emailed me saying I can return them, of course to China. It will be so expensive to ship them back, so I don’t know if it’s worth it. I don’t think escalating it to PayPal will get me anywhere either because they have “proof” that I ordered a 5.5.
My situation was similar in as much as chicv sent a small instead of a large smock and of very inferior quality.. Someone wrote that there appears to be strong evidence and irrefutable bias by PayPal to aide and abet this scam and the more of these notes I read the more convincing the argument. Since PayPal won't assist us after promoting their customer guarantee maybe Facebook exposure by all of us victims can generate some noise? Let's give it a shot.
I made the same error most of you made in buying from this company. Has anybody had any success getting their money back either from chicv or PayPal through resolution..? I haven't.
Which makes me wonder how strong the resolution aspect is against this company that has so many adverse reviews. PayPal should have a filter on this firm?.
I DID get a refund from Paypal after disputing what was finally sent from New Chic (aka CHICV INTERNATIONAL HOLDING LIMITED). I took pictures of everything and kept copies. I threatened to go to our state division of consumer protection as well. I did send back the package by USPS and because it was to China- got a custom's document number. But confirmed by USPS there is NO tracking to China. The USPS document number IS official. I finally got refunded the full amount.
I have had the same problem as everyone else. Invalid tracking numbers , orders broken up into several shipments. Once they show one fed-ex package was delivered that’s the end as far as PayPal is concerned. Forget that it was the cheapest item ordered and that tracking number was not provided to you. In my case I did not receive the first of three packages although Fedex is showing delivered. As far as the last shipment of the order, still waiting. I skipped PayPal after trying to escalate and did a CC chargeback. From the way the CC company treated my chargeback they appear to be on a high risk list. Open/closed in one call in my favor. I still have all the documentation sent/received from/to these cheats. I have only received two items out of five. The ones received are horrible, nothing like is pictured on the website models without faces. Quality is so bad I can’t even donate, they smell. I don’t understand why PayPal is allowing this to continue. This merchant is advertising all over the internet under many different website names.
Update: After scanning the Web I found that Buzzfeed did an investigation of these type of companies. It says pretty much says the same thing we experienced. Why they are allowed to still advertise across the internet and why PayPal would do business with them is a mystery to me. They are known scammers. Tell your friends on social media to be cautious. I think they know that there are plenty of Americans to cheat once, then on to the next person that clicked that google ad. I can’t see any repeat business.