New to the community? Welcome! Please read our Community Rules and Guidelines
I purchased 2x tops on 28 February 2019 - they have not arrived and have to date sent 10x emails - no reply - it is a scam company of the worst kind - I am making it my business to leave messages on any site I see advertised on F.B. because this company just keeps changing its name.
They post the cutest clothes but DONT BUY FROM THEM. YOU WILL NEVER GET THEM!!! I filed a dispute because I hadn't recieved them after 3 weeks. They told PayPal they sent them and I have received them. I haven't received anything!! So frustrated. Paypal went in their favor since they said they had shipped it and that I would need to call me credit card company. Credit card company is looking in to it and should help me. Also interestingly my email account got hacked right after I filed a complaint and couldn't get emails for 5 days it was a mess. Why do I even use PayPal I am just going to use my credit card from now on. What a waste of time!!
How did you find anyone to contact? I ordered 2 tops 2 months ago and can't find any info to formally inquire as to anything. They don't even send an email confirmation. This company needs to be banned from doing commerce in the United States. How many complaints will it take?
I contacted pay pal cause just like you I never received a confirmation email or anything. Pay pal will not refund my money because they are siding with the company. The company said they delivered the clothing. I was shocked!! So I am now working with my credit card company and I don't want to use pay pal anymore cause of this !! They did give me an email and the company just lied. Anyway good luck!! Also I thought it was kinda interesting just after I filed my first complaint with PayPal my email got hacked and I lost all the information from this company...??
I am having the same problem as I too have ordered about $250.00 of clothing and have not received anything. They gave me a partial refund of 24.00 on a $110.00 order. Trying to look as though they have taken care of it. I'm disgusted at this point. Don't buy off of social media ads, this is where i saw their items, Facebook.
Also, I just want to add that I emailed them and 4 out of 5 email address, different ones for every order, came back undeliverable. I don't understand why PayPal still has their business?
I had the same problem. I complained to PayPal and they do nothing.
I think CHICV INTERNATIONAL HOLDING LIMITED may be a multi-million dollar scam company and PayPal must be benefitting, otherwise why doesn't PayPal sanction this company? In my complaint to PayPal they assured me that they review the complaints from customers and if they see a pattern they sanction the company. But on researching the number of complaints against this company in the PayPal community I'm astounded that PayPal has allowed this behaviour to continue. I'm going to call my local police department's financial fraud department and see what they suggest I can do; it seems to me that a class action suit that can span multiple countries may be the way to go and name PayPal as a party to this fraud.