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PayPal didn't help me either, so don't be too hard on yourself. Paypal's claim of buyer protection is clearly a joke.
Yes. They will open a case (or Paypal does I think) but then they ask you to close it so they can proceed. To do what, I ask myself? You need to write to the following like I have THREE times with no response and ask him to check on the Paypal forum. There are SO many complaints about them but Paypal would appear not to want to do anything about them and keeps trading with them.
President and CEO
Like I tell everyone else - you need to write to THIS man. He will have to respond sooner or later. Tell him to check out his Forum
The PayPal CEO Dan Shulman earns 19.2 million in ONE year? And we cannot get a response from him even though there are 13 pages of claims of fraud from this company with complicity from PayPal? Totally scandalous! https://www1.salary.com/Daniel-H-Schulman-Salary-Bonus-Stock-Options-for-PAYPAL-HOLDINGS-INC.html
Wish I had read this before purchasing from them. I tried to get a return address to send goods back but they wouldn’t give it to me and offered me a 30% refund which I didn’t want. Excallated it to PayPal and they resolved the issue in the sellers favour. Can’t believe it, now I’m stuck with rubbish that I can’t return or get a refund