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How did you get their address/e-mail address?? I can't find any sort of contact details for them and they've taken money straight from my bank!!
I would like to update my previous comment. After not getting a shipping notice about 10 days after I ordered shoes from POPKEEP, and getting nervous because a few days after I saw a POPKEEP ad on Instagram, I saw an ad for the exact same shoes, for the exact same price, but under a different shop name, I googled POPKEEP scam and found this PayPal community page, and I also visited POPKEEP's Facebook page and saw a lot of people complaining about never receiving their orders. I decided to open a claim in PayPal to try to get a refund. I have never done this before so when I wrote about why I wanted the refund I badmouthed POPKEEP, mentioning that Rikkishop sells the exact same items, and I suspected that Rikkishop was also CHICV International Holding Company, and how POPKEEP seemed to be a scam, as people on both Instagram and Facebook have made complaints about ordering from them and not getting the items. I also said how I was going to report them to Instagram and Facebook as well. Little did I know that my complaint was not going to PayPal, but was rather going to CHICV International. They wrote me back assuring me they weren't a scam. I had also written to them at the email address I received my order confirmation from and told them I wanted to cancel my order. They emailed me back asking me if I could wait, they would ship my order soon and I said no, I just want a refund, because their stall tactics are something which many have complained about on Facebook and Instagram. Surprisingly, CHICV International did credit my PayPal account a few days later. I lucked out this time, they did give me the refund, but I would never order from them again.
This name appears on the PayPal payment information. You won't see this name on the websites where you are shopping. These websites are: PopJulia, JustFashionNow, StyleWe. Their fraudulent scheme is: they charge your credit card or PayPal account, delay shipping for weeks-months, do partial shipping if multiple items ordered so that you couldn't prove that you didn't receive other items. PayPal will check delivery information not checking how many items were shipped and if those items were correct (not faked) merchandises. They have address in the USA too but require to return those fake items to China at your own expenses knowing that you will chose not to ship them back because of expensive shipping. PayPal will insist to return those items back to China in order to get refund. My case was decided in favor of this seller.
I am experiencing the same exact thing, only I spent $100!! UGH! Two pairs of boots and a crappy shirt made out of burlap! NOTHING LIKE THE PHOTOS of the beautiful items I desired. Why doesn't PayPal ban them!!
I can't believe that Paypal accepts these merchants as legitimate. After you buy a really great quality product, you realize that months later, you are getting a very poor quality product...nothing that resembles the photo you purchased. There is NO way to return the product. I tried to return it for months. Good luck. The fact that Paypal is allowing them to do business is pretty upsetting.
It's really NOT fair because they just keep getting away with it. I have written to Paypal for the fourth time but I don't expect a response and I think it's a disgrace that I have received no acknowledgement. Paypal obviously derives a great deal of income from transactions with them under the various guises, which are many. Perhaps you would like to write to the CEO as I have. His details are as follows but I do notice that on a previous posting these details had been deleted, so SOMEBODY is looking at it!
Have a go anyway.
President and CEO
My Wife purchased some clothing and shoes from them. Items didn't arrive so put in a Request from Paypal for refund after repeated attempts. The order finally arrived and are not as advertised, clothes are dodgy (costume quality) and a pair of shoes were missing from the order. Paypal were useless and said they ruled in favor of the company. Do not trust Paypal either to do what they say Buyer Protection is rubbish. The company is clearly imoral and has a history to prove it.
I am waiting for a package from this seller, and paid express money for shipping. 14 days have gone, I have not got my package yet. The told me there will go about 7-12 days! I will never buy from them again.