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It does take months to resolve a dispute, and if not ruled in your favor can take more months to fight it with PP. Sorry for the bad news but that's how PP treats buyers. They are a seller's service provider, not the buyer's, despite popular believe.
It does now,
Doesn't even matter when you provide all of the needed proof,
The rotating customer support team is going to reject and close it because they won't actually take the initiative to work the case, easier to just reply to stop the timer.