I didn’t receive a kitchen cart I ordered from a company that sent a watch instead. PayPal closed the dispute because I failed to respond to a partial refund, but I overlooked the emails because they looked like regular send/receive money emails when I scanned through. The only reason I use PayPal is because I thought my purchases/spending would be protected. PayPal clearly isn’t in the business of fighting scams if they refuse to reopen cases. Does anyone know if PayPal actually does reopen cases?
“I thought my purchases/spending would be protected.”
Yes, but note that responding to disputes in timely manner is part of maintaining protection for both sellers and buyers. When you know you have a dispute open, you have to be on top of it. Log on to check what’s going on. That said, PayPal does reopen cases that they closed.
