Do I close the case when seller finally decides to refund?

[Xotomi]

A seller from India finally received the return item I sent, and is asking me to close my case that was already escalated to PayPal. They claim they are unable to load a refund into their account from their country. Do I wait out the original resolution request because I cannot reopen it if they don’t refund me, or take them at face value and cancel my open case because they claim to be willing to finally work with me? I told them to just respond to it then. What I don’t understand is their claiming it is “technically” impossible for them to refund me through PayPal from India anyhow.

[kernowlass · Accepted solution]

@Xotomi 

DO NOT CLOSE IT, provide paypal with the tracking number if you won the dispute and that is what paypal have requested so you get your refund.