Disputing and automated charge - Service Not Provided

b1814
New Community Member

I wasn't sure if the transaction was authorized but I was able to verify that I did not have an account with the service provider- thus the service was not provided. So I filed a dispute that the service wasn't provided. Paypal changed the reason to unauthorized charge and denied my refund. How do I raise the dispute again? 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@b1814 

 

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say they made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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