Disputes, item not arrived

[Witchyno1]

I bought an item on 4.01.20 and understood there was a 21 day shipping time. However I asked paypal to help me contact the seller as I was having faulty email addresses show up. I got an email from paypal to say the seller had contacted them and my item had been shipped. This morning I wake to an email from pp saying my dispute is denied as the item was delivered. Where to ??? Because it's not in my house

[PayPal_Michael]

Hello, @Witchyno1. Thanks for taking the time to share your experience here on the Community Forum. What you described is certainly not the kind of experience PayPal wants for customers! I hope the following suggestions are helpful.

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment or that includes a statement mentioning your address and saying the item was delivered to a different address.

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page), via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

I hope this is helpful. Thanks for being a part of the PayPal Community!

Sincerely,

Michael

PayPal_Michael 

[Witchyno1]

Not sorted yet , have to give seller until March 1st to explain why I bought £80 goods and recieved 50p silicon potato scrubber

[rchu]

My dispute is still pending, not yet closed. The tracking number given (March) by the seller (er Trading Co. in China) proven to be meaningless. it has been for over a month (nearly 2 months now) the tracking site still shows "In Transition." And the item surely never has arrived. I asked for a full refund on March 31, they offered to refund me of the shipping fee, without mentioning any solution to the goods I ordered. I insisted on a full refund of my purchase. PayPal sent me a note today, 4/18/2020, on the seller's response with a same tracking number and the shipping status: shipped. that is a lie. I have received no item or refund or whatsoever from this seller except their lies and lies by email. I want to blame PayPal for paying too fast without holding the payment until item was shipped as it does in other occasions. But then, I suspect this company is a Front of a scam network, even the tracking site https://www.17track.net/en might not be a real shipping company, otherwise, I should have received my shipment by now or some messages from it instead of Nothing. There is a similarity to Witchno1's case, though, the seller site also said 20 day shipping time after I clicked "Check Out."

[rchu]

this is an add-on message to my yesterday's post. The seller in this dispute sent me a new email that I received tonight, 4/19/2020. In it, there is a new tracking number which is different one than the original one they "used" up to 4/18. But the tracking result is same Confusing and Not so promising. Here you may see it for yourself: first one is their new message, second one is my reply with arrowed-circled points.Message from er Trading Co. TodayMy reply to er Trading Co.