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Disputes/claims

Wireman123
Contributor

Disputes/claims

Made a purchase on a fraudulet website where i never recieved item asked seller for shipping info got no response opened a paypal dispute which i lost because seller then provided a fake tracking # I noticed the shipping label was created a day before i made purchase which i stated in claim but still lost Anyone know if theres anything i can do or am i just out the 100 bucks
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Disputes/claims

@Wireman123 

 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.