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Dispute

Lexi_louise
New Community Member

Dispute

I have a dispute made against me that a product I sold on eBay 3 months ago is not genuine. I have responded to the buyer’s claim and I have since got evidence from the manufacturer that it is genuine. I would like to add this proof to my case but can’t find anywhere to do this. Can anyone help?
2 REPLIES 2
Teito23
Contributor

Re: Dispute

Paypal basically has issues with letting people even add more information go call paypal and get them to try to find a way to get the additional info from you cause really paypal didn't even let me counter and auto ruled it in the other parties favor. 

kernowlass
Esteemed Advisor

Re: Dispute

@Lexi_louise 

 

Or try this.......

 

You can log in to your PayPal account and click on the bell icon, then click on Inbox:

You can go to your messages and begin a new message. Choose the right categories for the query and click to continue. The contact form that comes up will have the option below it to attach files.

 


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Kudos / Solution appreciated.