Dispute

[LeifG14]

Recently I opened a claim again SaruGeneral for sending me a box they claimed was $135 worth of value. Instead it only had one T-shirt inside worth 1/10 of the value. The company responded by asking me to return the item back to them. I would normally be happy to do so but they are an international based company which makes shipping ridiculously expensive. I would be losing more than the item in the box cost me in shipping. I see this as a scam on the part of the company at hand and would like a refund as a result. I know this may seem unfair but I know the company at hand is scamming more people than just myself and should not be able to get away with this!

[kernowlass · Accepted solution]

@LeifG14 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[MandaDPanda]

In the exact same situation and I am livid that PayPal is basically protecting a company scamming people. I will be contacting an agent tomorrow to sort this out. I should not have to pay to return something when even the order in PayPal says it’s something completely different.

[kernowlass]

@MandaDPanda 

Yes you do, because that is what it states in buyer protection in paypals user agreement that you agreed to when you opened your paypal account.

Maybe best to stop buying tat from these scam China sellers or Social Media ads would be best?