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Dispute

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Contributor

Dispute

I made a purchase before a created my account because that was the seller choice for payment but what I got was not what I was offered. How can I dispute that purchase. I opened an account and it said that I don’t have any purchase registered
2 REPLIES 2
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Contributor

Re: Dispute

Hi, you will need to go to your Message Center, you can find the Message Center by going to your Profile Icon on the top right of your screen.
From their you can create a new message and file a dispute 

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Esteemed Advisor

Re: Dispute

@Aguacerito 

 

If you bought something online with a debit or credit card and did NOT log into your Paypal account then of course it won't show on that Paypal account because you bought as a 'guest buyer'.

If you need to open a dispute for a 'guest buyer' transaction then you can.......

1. Phone Paypal customer services and see if they will open one for you (difficult at the moment due to covid)
OR
2. Contact your card issuer for a chargeback.


Advice is voluntary.
Kudos / Solution appreciated.