Dispute

[Millie2009]

Having sold an expensive wooden toy Castle via fb lady receives it. Looks like she pulled little wooden pieces off The steps & jail, however pins & wooden dowels not touched still in place I sold this in good faith now it looks like she wants a refund and of course my money is frozen. What are my options folks I don’t want it returned as she prob not package correctly & I be left with more broken items. Like it wooden £2 glue fix what has been pulled off obviously not transit damage

[kernowlass · Accepted solution]

@Millie2009 

You can refuse to refund and then if she escalates to a claim wait for paypals decision.

[Millie2009]

I have done that and it has be escalated I am concerned that PayPal be on her side as buyer it obviously a quick idea try get expensive item to which was new at £150 less than I paid & postage top that now she wants get it for nothing or half price again, this has me stressed out all wknd I originally paid over £500 sold it for £350 & PayPal fees & postage top that over £50 basically I getting £200 less than I paid a month ago, and my money frozen since day I posted it, it obviously unfair thanks

[Millie2009]

Another point she made was argue with courier these items were perfectly packaged & have no courier damage & it wouldn’t be possible for the inflicted said damage to occur in that way they need be forcefully pull off x