Dispute

[swainer69]

I have opened a dispute and it was sent to the seller but I’ve done all that on eBay they never got back to me so I want to go straight to claim

[PayPal_Rachael]

Hi @swainer69,

Welcome to the community and thanks for posting.

If you have opened a dispute on eBay you would need to follow up with them. If you have opened a dispute on PayPal instead you can escalate at any time within the first 20 days.
 

Here's how to escalate a dispute to a claim:

1. Go to the Resolution Centre.
2. Click View next to the dispute you want to escalate.
3. Click Escalate this dispute to a PayPal claim near the bottom of the page.
4. Follow the onscreen instructions.
5. Click the Escalate to a Claim.

Rachael