Fifelady
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Posted on
Apr-19-2018
02:08 AM
Hi A buyer made a payment to my account, on Sunday 15/4. I posted the goods on Monday Royal Mail Signed for. Monday evening the customer asked for the tracking number which I sent. Tuesday the opened a dispute in PayPal saying goods had not been delivered 39 mins after asking me by email how I had sent it. I responded through PayPal confirming the tracking number and pasting the info from Royal Mail tracking saying the goods were progressing through their network for delivery. I also emailed them a copy of the post office receipt with tracking number. Yesterday I gave details through PayPal of current total mail tracking stating they had tried to deliver goods yesterday but no one in and to arrange new delivery or pick up from sorting office. I emailed again asking them to remove the dispute. Have heard nothing from them since Monday. What do I do now, I find it reduculous that someone can even raise a dispute within 1 business day of making a payment.
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kernowlass
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Apr-19-2018
02:20 AM
They can open a dispute whenever they want to BUT they can't escalate it to a claim until 7 days post payment.
Advice is voluntary.
Kudos / Solution appreciated.
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kernowlass
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Apr-19-2018
02:20 AM
They can open a dispute whenever they want to BUT they can't escalate it to a claim until 7 days post payment.
Advice is voluntary.
Kudos / Solution appreciated.
Fifelady
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Apr-19-2018
04:38 AM
Is there no way I can get this dispute lifted. The tracking info is now showing it has been delivered and signed for at 9.15 this morning and still no word from buyers.
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