Dispute
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Hello world,
Right a quick one. I have had a problem with a purchase and everything was sorted now, all i needed to do was send the goods back to the seller and upload the tracking information throught resolution centre on PayPal website. Anyway, i been trying to upload the information and when i finish and click ´Submit` and shows always a error and to try again... Which i been doing since yesterday early affternoon and always happen the same error. I have sent messages to PayPal regarding this, which i knew it will take a few hours to respond, but has been already over 24 hours and still no one has replied to me. I really need this done as i will only have my refund if i provide the shipping details (tracking number). PLEASE HELP.
Thanks in advance
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Disputes
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Hi @TiagoCosta88 Sorry to hear that, if you're encountering an error uploading the tracking information. You may email the proof of shipment showing the tracking number to <removed> , subject should be the case ID. Thank you.
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Hi @TiagoCosta88 and @PotpotHo,
Sorry for any inconvenience. Email addresses are not permitted in the community. I regret the inconvenience that you're experiencing. PayPal customer service is working with a high volume of queries at this time and is working to assist everyone as quickly as possible.
Olivia
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Hi @TiagoCosta88,
I'm afraid not. If you've reached out to customer service, they'll be contacting you back at the earliest possible opportunity.
Olivia
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