Dispute

[alienbow0316]

I'm in a dispute with a seller. They asked me if I wanted a partial refund for items I ordered because they are out of stock at the moment. They said they can't give a partial refund unless I close the dispute. I was wondering if this is true or are they saying this to have the dispute closed where I can't do anything else about it?

[kernowlass · Accepted solution]

@alienbow0316 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.

And i would want a FULL refund.