cancel
Showing results for 
Search instead for 
Did you mean: 

Dispute

SOLVED
New Community Member

Dispute

Hello , I contacted PayPal on a transaction with the number 2KP90945LD3294002, a claim was filed with the supplier. According to a call with PayPal I was asked to return the items to the supplier and it turns out that I called exactly on the last day I had the option to return the items and PayPal informed me that this is exactly the last day you can return the items, I did not understand the explanation if this is the last day why the lawsuit was closed ?! I said I was ready to return and suddenly sent a message that after checking it turned out that PayPal had contacted us and closed the dispute and disappeared, I wrote dozens of emails and there is no answer ("I do not have a problem" I realized that they had full backing from PayPal) I went back to PayPal and PayPal said that if that's the way we can no longer help, the service experience is very sad and I would ask for your intervention, since this is an insignificant amount - $ 51, thank you very much
1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
Esteemed Advisor

Re: Dispute

@Beckycohav 

 

You have to return any items promptly and provide paypal with the tracking number to show that you have done so.

As you waited till the last day and presumably still didn't add that tracking number the case was closed.

If you funded your paypal payment via a credit card then try your card issuer?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
1 REPLY 1
Highlighted
Esteemed Advisor

Re: Dispute

@Beckycohav 

 

You have to return any items promptly and provide paypal with the tracking number to show that you have done so.

As you waited till the last day and presumably still didn't add that tracking number the case was closed.

If you funded your paypal payment via a credit card then try your card issuer?


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.