Dispute

Jose1968
Contributor
Contributor

I bought an item for $312,5 euros.

The item arrived in bad conditions

I escalate the problem to a Case.

I returned the item back

PayPal asked for evidence (trucking number and shipping company)

I did more than 30 times and always the same following message: ""Let's try that again Looks like something went wrong on our end" 

I reported the problem to PayPal and I sent the information by mail by using the link contact us

They replied to me they received information ok

Today I received an email informing me the case was closed do to I didn't provide the information.

I demanded to re open the case due to that statement wasn't true. The problem was the PayPal platform. 

I received an automatic reply saying the case had been close due to I didn't provide the information

I insist with my statement once again, and once again I received the same automatic answer.

I feel very disappointed and don't know what to do. 

Any suggestion ?

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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@Jose1968 


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.





Advice is voluntary.
Kudos / Solution appreciated.
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Jose1968
Contributor
Contributor

Many thanks for your suggestion. I will try with that.

 

Regards

Jose

 

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Jose1968
Contributor
Contributor

I am dealing with that so far!!.

 

After several emails finally today I was notified that the case was re opened, but several hours later, without doing nothing I received a notification closing the case again. I am so confuse.

 

Thanks for being on top.

Best

J

 

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