Dispute
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I bought an item for $312,5 euros.
The item arrived in bad conditions
I escalate the problem to a Case.
I returned the item back
PayPal asked for evidence (trucking number and shipping company)
I did more than 30 times and always the same following message: ""Let's try that again Looks like something went wrong on our end"
I reported the problem to PayPal and I sent the information by mail by using the link contact us
They replied to me they received information ok
Today I received an email informing me the case was closed do to I didn't provide the information.
I demanded to re open the case due to that statement wasn't true. The problem was the PayPal platform.
I received an automatic reply saying the case had been close due to I didn't provide the information
I insist with my statement once again, and once again I received the same automatic answer.
I feel very disappointed and don't know what to do.
Any suggestion ?
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Disputes
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have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
Advice is voluntary.
Kudos / Solution appreciated.
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I am dealing with that so far!!.
After several emails finally today I was notified that the case was re opened, but several hours later, without doing nothing I received a notification closing the case again. I am so confuse.
Thanks for being on top.
Best
J
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