Dispute

[raiback]

I am dissatisfied with the resolution of the case PP-D-30268535. That's not fair!! I'm disappointed and outraged. The seller deceived me, cheated. He robbed me of 39.90 $ and I still have to pay $ 50 shipping? Who will pay me for $ 50 shipping costs? Yes, so expensive is shipping to his country. I want a refund without return item. That is fair. the seller is a thief. I buy goods for 39,90 and send other goods for $ 8. <a href="https://m.youtube.com/watch?v=fnKb8NtHEks" target="_blank">https://m.youtube.com/watch?v=fnKb8NtHEks</a>

[PayPal_Tricia]

Hi @raiback, 

I'm sorry to hear of the disappointment. PayPal has a return shipping program. Just go to PayPal.com/returns for additional details. 

Thanks, 
PayPal_Tricia

[raiback]

paypal gave me a fake address to return the goods!!! what should I do? how do I defend myself? no one has answered me for 3 weeks!

[raiback]

i want to talk with support !!

[kernowlass]

@raiback 

Paypal buyer protection can never be a 100% coverall, so in the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/sk/smarthelp/article/what-is-return-shipping-on-us-and-how-do-i-activate-it-f...

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

[raiback]

but how do i return the goods when he gave the paypal bad address

[kernowlass]

@raiback 

Contact customer services and state the address is fake (if that is what it is).

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.

OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[raiback]

I tried everything. No Answer. No communication