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Dispute with seller wants item returned to china

Flipper79
New Community Member

Dispute with seller wants item returned to china

Brought wireless charger broke after 3 months been offered full refund of £9.99 but return postage is £6 can I get for free
1 REPLY 1
kernowlass
Esteemed Advisor

Re: Dispute with seller wants item returned to china

@Flipper79 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.