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Dispute with Yokawa Network Limited they took payment but I didn’t receive item

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Dispute with Yokawa Network Limited they took payment but I didn’t receive item

I had a dispute launched by pay pal against Yokawa Network Limited they took payment but I never received item.    My claim was denied $89+ US dollars because Yokawa said it was delivered.     Claim was denied on that basis.    I would like to see what proof the company had that it was delivered because I did not receive it.    And I am wondering how pay pal ruled in the company’s favor by the company saying it had been delivered.  

thanks