Dispute went in favour of seller with fraudulent evidence provided.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi,
I recently made a purchase and the virtual goods were not delivered as I refused to give a picture of my passport (?!?) which was demanded by the website for the goods to be delivered. I opened a dispute but paypal has sided with the seller saying evidence was provided that the items had been recieved, which they have not. I now have evidence in the form of a screenshot in a chat with the seller in which they admit the items were not delivered. I want to reopen the dispute with this evidence, is it possible to do so?
Thank you.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @Rhoanbirch,
I'm sorry to hear about the concerns that you faced with this purchase, but I'm glad that you were cautious about the situation! Please send any supporting information to complaint-response@paypal.com to see if this can still be appealed. Thank you!
-Angela
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Limited Account - Can't Complete Steps in Disputes and Limitations Archives
- I got scammed and PayPal rules in their favor! Help! in Disputes and Limitations Archives
- Fraud-fake address / a valid tracking # in Disputes and Limitations Archives
- Should pending refund be showing up on paypal somwhere? in Payments Archives
- Help! 60+ Orders Sent To Wrong Address by Seller - PayPal Denying Claim Due to Limitations in Disputes and Limitations Archives