Help. I bought kitchen items including a bar table and two stools from Argos. One of the stools could not be put together as one of the wooden parts was over an inch too short. I have spoken to the retailer and asked the retailer for a replacement wooden part. They say it is not in stock, but will be, or might be, in a month. This process was followed and despite showing as in stock at some stores they are refusing to open a box and replace the faulty item.
After a few attempts via the retailer I opened a case and escalated it. Now I am being as to return ALL items in the order for a full refund. All I want is the faulty item replaced.
What do I do? I can’t send all the items back. Any advice? I only have a few days according to the dispute to do something, ie send tracking details of the return.
