Dispute resolved unfairly in sellers favor
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I ordered a dress from Bjsbridal on 11/11/2019. I never received confirmation of the order. Money was removed from my account. On 11/25 I contacted the seller to find out if the dress was on the way. On 11/27 i received a tracking number but the dress had still not shipped. On 11/30 I checked the tracking number. The dress had still not shipped and i realized it would never make it here by 12/8 when I needed it. So i asked Bjsbridal to cancel my order for this reason. I never received a message back. On 12/9 I opened a dispute with Paypal. On 12/13 it was closed in favour of the seller stating that i have recieved the item but as of 12/14 I still have not recieved the dress. The event I needed the dress for was on 12/8. I am very unsatisfied with the outcome and will be sharing my story on social media. I have saved all correspondence with both Bjsbridal and Paypal. I used Paypal because i knew that you usually did the right thing but I will cease using you next time I make a purchase.
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ok but as this is not paypal then if you want actual advice come back and ask.
Advice is voluntary.
Kudos / Solution appreciated.
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