Hello community.
I recently filed a dispute because I did not receive and item I ordered. I contacted the USPS with the tracking information to determine the issue. The status of the tracking info stated delivered, yet I had no item. The USPS determined that the delivery address associated with the tracking number I received from the seller, through PayPal, was not my address. I contacted the seller using all the options described on their website. They did not respond. I filed a dispute. I provided my order information to PayPal. PayPal closed the dispute, stating that the tracking info stated it was delivered. There was no follow up on what address was associated with the tracking number.
How can you dispute a resolution? The seller sent it to the wrong address. They will not respond, yet PayPal resolved in their favor. I have paid for an item I did not receive. I have documentation from the USPS stating the incorrect delivery address.
What action can I take? Any help is appreciated.
