Dispute resolution

Ross46
Contributor
Contributor
Hi I bought an item in the UK that was also shipped from the UK but the resolution for a refund, the company is expecting me to post to China is that right?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Ross46 

 

Lots of companies have dispatch depots in many countries but the returns go back to the one country.

Sounds as if you bought from 1 of these?


Chinese Web Sites or on Facebook easy to spot (once you know the below signs) so buyer beware.

1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.



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Ross46
Contributor
Contributor
They do have a UK address also is there nothing I can do?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Ross46 

 

Have you opened a dispute and have you escalated to a claim?

If so then put in as much information that you can and paypal will tell you if you have to return it.

Have you activated the below link at some point before you made that transaction so that you can get help with those return shipping costs if they do say to return it?

  https://www.paypal.com/uk/webapps/mpp/refunded-returns


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Kudos / Solution appreciated.
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