Dispute resolution
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Lots of companies have dispatch depots in many countries but the returns go back to the one country.
Sounds as if you bought from 1 of these?
Chinese Web Sites or on Facebook easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy............thats because the site will look as if its in your country (where they despatch goods from) BUT they will ask for returns to go back to China (returns depot) at a shipping cost nearly always more than the item is worth.
2. No contact telephone number............if you click on contact the most you will get is webmail or an email address.
3. No company address information.
4. Great looking items at bargain prices that turn out to be tat.
Advice is voluntary.
Kudos / Solution appreciated.
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Have you opened a dispute and have you escalated to a claim?
If so then put in as much information that you can and paypal will tell you if you have to return it.
Have you activated the below link at some point before you made that transaction so that you can get help with those return shipping costs if they do say to return it?
https://www.paypal.com/uk/webapps/mpp/refunded-returns
Advice is voluntary.
Kudos / Solution appreciated.
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It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Cant find partial refund. Seller sent me one and I cant find it on the site or resolution center. in Payments Archives
- Getting money back from Ebay in Payments Archives
- What to do when your trouble ticket is about to expire in Disputes and Limitations Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- The date of my dispute resolution keeps being pushed back, is this normal? in Disputes and Limitations Archives