Early february i bought a couple of flight tickets from Frankfurt to Lanzarote.
The airline i bought it at was Condor.
Now condor cancelled my flight since they reduced the amount of flights to Lanzarote one of which was my return flight.
Since i booked the flights as a return flight they cancelled both flights and refunded the full amount of the tickets to the company i bought the tickets from.
Now i tried to contact the company i bought the tickets from but i can't get a hold of them.
Their phone numbers are closed. The chatbot is only a bot and there is no way to talk to an actual agent and they don't respond on any email.
Now i filled in a dispute on the 16th.
First it was denied with the reason (18th of june):
This decision was made because your billing dispute doesn't match our qualifications for a billing dispute.
After searching on the community and sending a email to paypal an agent from paypal adviced me to raise the dispute to a claim.
So i asked that though a email.
There i got the advise i should escalate the dispute to a claim.
That option wasn't available so i mailed paypal again with a question to do so.
On the 20th dispute was closed again with the same reason.
I reopened it again and then i received a email (inbox) response from paypal on the 24th that my dispute was changed to a claim.
Now on the 25th of june the claim got closed with the reason:
This decision was made because your billing dispute doesn't match our qualifications for a billing dispute.
Have i now officially lost my 1500 euro's payed for the flight tickets and can't get a refund for this?
Hope to hear some tips.
Greetings Paul
