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Dispute payment

New Community Member

Dispute payment



I have purchased a product and have paid for it though my mastercard. I received an email from Paypal stating that the payment has gone through even though I did not use Paypal to make a payment.


It has now been over 2 months and I have not received any product from the seller and can't make contact with them due to their inbox being full.


I now want to dispute this payment and get a refund.


Do I go through Paypal for this or do I need to go through with my mastercard?