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Dispute over wrong item delivered. Resolved in my favour. Why should I pay return postage?

LYoung08
Contributor

Dispute over wrong item delivered. Resolved in my favour. Why should I pay return postage?

The resolution centre have settled the dispute in my favour and asked me to send the fake, cheap shoes, not the Skechers I thought I had paid for, back and pay the postage costs.  I don’t think this is at all fair.  The seller, who is clearly dishonest, could easily say he never received them and leave me even further out of pocket.  Please advise.

With thanks,

Linda

3 REPLIES 3
kernowlass
Esteemed Advisor

Re: Dispute over wrong item delivered. Resolved in my favour. Why should I pay return postage?

@LYoung08 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.

Finally if you had provided written proof on company headed paper from a shop / company that sold / made that item OR trading standards and stated you had that proof when you opened the dispute then you would not have had to return the item. As its against the law to sell fakes Paypal don't expect you to return fake goods BUT the onus is on your to prove its fake first. (Otherwise every buyer would claim something was fake to save having to return it).


Advice is voluntary.
Kudos / Solution appreciated.
Peaky112
New Community Member

Re: Dispute over wrong item delivered. Resolved in my favour. Why should I pay return postage?

My case is still ongoing but to be refunded PayPal want me to pay for the sellers mistake! This is an absolute joke! I've always trusted PayPal and things have been sorted out in the past but this time they are completely out of order! I believe that this also comes under the unsolicited goods law but I don't think they know that!
Monique1649
New Community Member

Re: Dispute over wrong item delivered. Resolved in my favour. Why should I pay return postage?

  1. EC0E0792-11E5-402D-BDFB-1AC693BFF532.jpegI ordered the top drum, buy one get one free, $123.  I received the bottom drum a cheaper drum, buy one get one free listed at $39, so it would have been $78.  If I ordered a poodle and a pit bull was delivered who would be responsible for that.  If I send the 2 horrible, 8 note drums back, instead of the 13 note flat drums I ordered, it will cost $118.00.  So yes they ruled in my favor.  If I pay $118.00 to send them back they will refund the $123.00.  So I paid $123 + $118 total $241.00 and when they get the drums, I did not order back, they will refund me $123.00.  So, basically i will have spent $241.00, I will be refunded $123.00 I will be  $118 in the hole and will have no drums.  I informed them of this, the seller’s email does not work, I told them it was a scam, sending me a cheaper product I did not order, that I need to pay to return.  From here on out they know this company does this, and  PayPal is now complicit in their scam.  Yes I will close my account, no loss to them, but I will certainly take every opportunity to discourage as many as I can from trusting PayPal.