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The resolution centre have settled the dispute in my favour and asked me to send the fake, cheap shoes, not the Skechers I thought I had paid for, back and pay the postage costs. I don’t think this is at all fair. The seller, who is clearly dishonest, could easily say he never received them and leave me even further out of pocket. Please advise.
In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country.
Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.
Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.
Finally if you had provided written proof on company headed paper from a shop / company that sold / made that item OR trading standards and stated you had that proof when you opened the dispute then you would not have had to return the item. As its against the law to sell fakes Paypal don't expect you to return fake goods BUT the onus is on your to prove its fake first. (Otherwise every buyer would claim something was fake to save having to return it).