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Dispute over the alloted time

New Community Member

Dispute over the alloted time




I have an open dispute for payment to a shop that wasnt on ebay, the shop was given a week to respond to my claim and resolution centre said paypal would examine the case after they have responded. A week has passed, shop has not responded and paypal have not re-examined or refunded me.


I cannot seem to find any way of contacting paypal, or adding messages to the case to get them to do something.


Is my only option to phone paypal directly? I cant even find a number for them and contact us sends me round in circles.


Volunteer Advisor

Re: Dispute over the alloted time



Lots of posts on the same issue in the last few days.

Seems to be a delay on reviewing claims.

You can either wait it out or contact customer services for an update.


Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.


have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: Dispute over the alloted time

Ok thanks for that info, perhaps paypal dont work weekends i shall wait another day then try and contact them again.