Dispute over a faulty item

[HCI_77]

Dear folks

we would like to attract your attention over a small matter

Case history

ITEM COST : 45 EURO

SHIPPING : FREE FROM SELLER

ITEMS ARRIVED : DEAD ON ARRIVAL

DISPUTE RAISED

PAYPAL SUGGESTION : SEND THE ITEMS BACK TO SELLER

RETURN SHIPPING COST : 70 EURO

CLAIM CLOSED IN FAVOR OF SELLER

Should the buyer accept this decision from paypal ?

Thanks in advance for your time

[kernowlass · Accepted solution]

@HCI_77 

Guess so because if you read up on the small section on buyer protection in their user agreement it says.........

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/in/smarthelp/article/can-i-get-free-shipping-to-return-a-paypal-purchase-faq3...
You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.