Dispute opened by myself (item not received) - refund requested is showing $0.00

[ND3105]

Hi team,

I opened a dispute due to not receiving an order. Looking at the case it in the resolution center it says "Refund requested:$0.00". When I was creating the case I put a $ amount against each item that I have not received, which added up to the sum total of the overall order.

This is the first dispute I have opened - is it normal for it to show "Refund requested:$0.00 NZD" ?

Thank you.

[PayPal_Joy]

Hi @ND3105,

I'm sorry to hear that you're running into this issue with a dispute you've opened. For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.