Dispute on same transaction

loisaaa
New Community Member

Hello there! I really need your help. I already filed for a dispute but I put out the wrong reason and got denied, since I'm just a new user of paypal I was confused. Now, I can't file for another one, what should I do? 

 

It was a product I purchased from a website, when I clicked the track my order button, it said my order was cancelled, but it already said here the payment  transaction was completed, and that my order was received. I tried contacting the seller through email and I didn't get any reply. I also tried contacting my bank, since the purchase was made through my credit card, but they said I have to get in contact with Paypal first. I tried to but it was just all so complicated. I would really appreciate anyone who could tell me what to do next. Thank you so much!

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1 REPLY 1

sharpiemarker
Esteemed Advisor
Esteemed Advisor

@loisaaa 

 

Have to reach out to customer service to ask them to switch the reason of dispute for you:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.

 

Or contact via social media:

Facebook: https://www.facebook.com/PaypalCanada/

Twitter: @AskPayPalCA

 

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
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