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Dispute..not as described

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New Community Member

Dispute..not as described

I purchased item, got it and it was not as it was described, I asked seller for full refund they offered $6, so I contacted PayPal and opened dispute. Stated all proof and I wanted full refund and seller pays to ship it back. Seller agrees to pay me back in full but wants me to ship item back, and back to a different address from what was on the package. Shipping to china would be expensive. Why should I have to lose out on my money when they **bleep** up in the first place?????
1 REPLY 1
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Esteemed Advisor

Re: Dispute..not as described

@More4You 

 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.




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Kudos / Solution appreciated.