Dispute lost question.

[JJacer]

I ordered an item, after 45 days with no comms or tracking info I began dispute, vendor then provided tracking number and I received the wrong item 60 days after payment.( ordered free standing Apollo rocket floor lamp ,they sent a child's lego type rocket toy marked "8 yrs up")

Because PP received tracking info from the vendor they consider the case closed and I cannot seem to dispute the fact that after 60 days they have sent a completely different item worth around a quarter what I paid and of no use to me whatsoever.

Is there any way I can take this further with PP ? It seems they have rejected my claim on the basis the vendor supplied tracking info regardless of the fact they sent an unrelated/different item.

Any help would be great as I feel this vendor acted deliberately fraudulently and it seems PP have left me out of pocket with no protection.

[kernowlass]

@JJacer 

You would have had the option to change the dispute from non receipt TO not as described but you would have had to do so quickly before the dispute closed as tracking showed delivery.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback? 

[JJacer]

Thanks for the advice but it looks like I'm **bleep**, guess some vendors know how to get round PP, so much for "protection " , don't think I'll bother with Paypal anymore. Thanks again.