Dispute dispute findings

EndlessEmails
Contributor
Contributor

Per the email I received below, I want to dispute the findings.  I did NOT receive the merchandise I ordered.  I tried contacting the seller but have not gotten a reply.  What do I do?

 

Thank you.

 

Hello,

We received the case(s) you filed on June 12, 2021.

We have reviewed this transaction(s) and are denying your case(s). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered.

We're sorry for any problems you may have experienced with the transaction(s).

Transaction information:

Dispute Case ID: 

Transaction Amount: $55.99 USD

Dispute Amount: $55.99 USD

Transaction ID: 

Transaction Date: June 7, 2021

 

 

 

Thanks,

PayPal

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@EndlessEmails 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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