Dispute declined. Got a pen knife and not ice maker

Lauralouise568
New Community Member
I’ve had a dispute denied as the seller had provided proof of delivery. I remember receiving a pen knife that I never ordered it didn’t think anything of it. This is clearly what they’ve sent instead of an ice maker, so they can give PayPal proof of delivery but it’s 100000% not what I ordered or paid for!!!! So now what? Now I know where it’s come from, I definitely don’t need a pen knife especially for over £30
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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Lauralouise568 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.
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