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I purchased a faulty watch that was returned, supplier posted replacement watch to the USA. I asked for a refund as I did not receive the watch but the supplier refused. I raise a dispute with paypal however the supplier gave payapal the first tracking number so it looks like i received the watch.
How do i go about getting this resolved as paypal hasn't investigated properly and does not allow me to respond to the suppliers false information?
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Contact customer service to reopen and change the claim reason to SNAD and then provide your return tracking number for the watch:
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Say "Live Agent" to the automated recording.
Kudos & Solved are greatly appreciated. 🙂
- Mark as New
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Contact customer service to reopen and change the claim reason to SNAD and then provide your return tracking number for the watch:
Click HELP at the top menu, scroll down to click CONTACT US, and then scroll down to click CALL US.
Say "Live Agent" to the automated recording.
Kudos & Solved are greatly appreciated. 🙂
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Limited account. How do I purchase reciept from a supplier if I am selling DIGITAL goods? in My Money Archives
- Fraud-fake address / a valid tracking # in Disputes and Limitations Archives
- Limitation - Submit proof of shipping or delivery of items to buyer in Disputes and Limitations Archives
- Sent payment to email, seller not providing tracking in Payments Archives
- Tracking provided isn't specifically for my order in Disputes and Limitations Archives