I didn’t receive 2 items I ordered and couldn’t get the seller to reply to my emails. So I opened a dispute. The seller sent shipping information to PayPal and they closed the dispute. The problem is that I only received one of the items I ordered (of course it was the cheaper or the two items). Is there a way to speak with someone directly about this?
You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you. They may decline citing policies but if you say what happened they might open a second dispute for you.
If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?
Advice is voluntary. Kudos / Solution appreciated.