Dispute claims

[alainfusana]

Hi guys! I have filed a dispute case to someone who scammed me. But for me to get a full refund, paypal is asking me to sendback the product to the owner and have notified using a tracking number. The thing is what I purchased is an e-product, an online game account + Email. Also, in the resolution center, whenever I’m clicking the respond button, there’s no space for me to write an actual response. I hope someone could help me. Thanks!

[kernowlass · Accepted solution]

@alainfusana 

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.