Dispute claim denied - help
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I recently submitted a claim for items not received, the seller has sent what they "call" a tracking reference, Paypal has therefore denied my claim. Can I contact anyone to ask for them to look at it again as the tracking reference given to Paypal was not correct and a different number to the one they sent me when I ordered the goods. This company is fraudulent and taking peoples money without providing the goods. I have contacted the company several times and they ignore me and dont reply, is there any other way I can try and get my money back?
- Labels:
-
Disputes
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
There should be an appeal option..............try that first.
Advice is voluntary.
Kudos / Solution appreciated.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
there is no tab to appeal when I click through, can you suggest anything else please? thanks
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi jackieh72, did you solve the problem? I have the same problem, Traking number show clearly that item is on the way since two month ago, and paypal decide to forget about buyer protection and give a hand to seller, they said by message how to claim, but is referred to a tab I can't see in my closed cases.
Very very angry and completely frustrated with paypal decision and what is more without a way to claim, the message center is responded by a machine or a copy-paste human.
Thinking in closing my account after 12 years in paypal.
Regards.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
hi, no - sadly i have not had anymore replies from Paypal and this issue has not been rectified. they did not send me anyway to appeal or claim to get my money back, can you tell me what they told you to do please? i feel like i have no hope of ever getting my money back and i even offered proof of the companys scam emails to me that were fraudulent 😞
@dmonagas wrote:Hi jackieh72, did you solve the problem? I have the same problem, Traking number show clearly that item is on the way since two month ago, and paypal decide to forget about buyer protection and give a hand to seller, they said by message how to claim, but is referred to a tab I can't see in my closed cases.
Very very angry and completely frustrated with paypal decision and what is more without a way to claim, the message center is responded by a machine or a copy-paste human.
Thinking in closing my account after 12 years in paypal.
Regards.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I got denied bymy claim too. I closing my account.. well I cant close it as it in arrears. Its annoying when you been with them for so long you can see your track history..never made a claim ever.. but they closed it and I cant appeal it at all..
its disappointing they don't give you buyer protection. My account was hacked and they used my paypal account to buy some stupid game of $223 aud. I have no proof or even a receipt nothing... they wont accept my reasons nothing..
so I wont be using paypal again..
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- « Previous page
-
- 1
- 2
- Next page »
Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Getting money back from Ebay in Payments Archives
- Claim denied by Paypal resolution in Disputes and Limitations Archives
- Seller refuses to refund after dispute closed. in Disputes and Limitations Archives
- Proof of shipping not valid in Disputes and Limitations Archives
- I was denied resolution twice in Disputes and Limitations Archives