cancel
Showing results for 
Search instead for 
Did you mean: 

Dispute and Suspended Account

Highlighted
Contributor

Dispute and Suspended Account

So I wanted to get a refund back from a seller, but he was not cooperating. 

I filed a "unauthorized transaction" claim and now his account is put on hold. (he claims he cannot use it). 

If I close my claim, will his paypal account be unsuspended/not on hold?

 

 

3 REPLIES 3
Highlighted
Esteemed Advisor

Re: Dispute and Suspended Account

@bricklake 

 

Was your account hacked or not?

 

If you knowingly made payment, the unauthorized transaction claim will be denied for sure. You'll have to contact PayPal to change your claim to Item Not Received if seller scammed you by not delivering your order at all or Significantly Not As Described if seller sent you something entirely different.

 

Please see Purchase Protection terms:

https://www.paypal.com/webapps/mpp/paypal-safety-and-security

 

If account was hacked there's still a possibility for PayPal to deny your claim and you'll have to call customer service and have them do a more in-depth review of the transaction.

 

To contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

 

Call early, during business hours, west coast time to try to get a US rep. 

 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 


Kudos & Solved are greatly appreciated. 🙂
Highlighted
Contributor

Re: Dispute and Suspended Account

The case got closed. 

I want to open another case on the same transaction, but i am unable to. 

What should I do?

 

Highlighted
Esteemed Advisor

Re: Dispute and Suspended Account

@bricklake 

 

Read the post above yours, you have already been told what to do. 


Advice is VOLUNTARILY given.
Please leave Kudos / Solution if I have helped you.